Add a Video Presenter to Your Whole Tour

Q: Why does my presenter play without sound?

Turn Mute off. Even then, browsers often block sound until the visitor has tapped the page. A Welcome Screen gives visitors a button to tap first, so the presenter can start with sound.

Q: Can I use a YouTube video?

No. Use an MP4: upload it with Select Video , or link to the file itself. A video on your own storage needs CORS set up, or it won’t show; see CORS settings .

The Tour Virtual Host block plays a video of a real person in a corner of your virtual tour, with the green screen behind them removed, so they seem to stand on top of the tour. They stay with visitors from room to room: an agent welcoming buyers, a hotel manager introducing the property, or a guide explaining a site. It’s a simple way to make a self-guided tour feel like a personal showing.

Updated 4 November 20263 min read

Tour Virtual Host or Virtual Host?

Tour Virtual HostOne presenter for the whole tour, fixed to a corner of the screen, on every panorama. This article.
Virtual HostA presenter placed inside one panorama, standing in the room, who stays in place as visitors look around. See Virtual Host.

Film the video

Film against an evenly lit green screen, and don’t wear green.
Frame the presenter from the waist or knees up, with a little space around them.
Keep it short, such as a one-minute welcome, and export an MP4.

Add it to your tour

Open your tour in the editor, choose + Add at the top left, then the Tour Virtual Host card. Its settings open on the right.
Choose Select Video to pick or upload your MP4, or paste a direct link to the video file under Video URL. YouTube links don’t work here.
Choose a Position (any corner) and drag Size to set how wide the presenter is, as a share of the screen.

The Tour Virtual Host card in the block picker, outlined

The presenter starts in the bottom-right corner, a quarter of the screen wide. Every change saves as you make it.

Remove the green background

Remove green screen is on to start with. If your background isn’t pure green, set Chroma Color to match it. Raise Threshold if a green fringe is left around the presenter, and lower it if parts of them disappear. Padding softens the edge. Turn Remove green screen off to show the video as it is, in a box.

Choose how it plays

AutoplayStarts the video when the tour opens. On to start with.
LoopPlays it again when it ends. On to start with.
MuteOn to start with. Turn it off so visitors hear the presenter.
ClosableGives visitors a close button. On to start with.
Closed on startWith Closable on, the presenter stays hidden until visitors open them from a button you add (see below).
Play onceHides the presenter when the video ends, instead of looping.

Visitors tap the presenter to pause or play.

Let visitors bring the presenter back

Add a link to Tour Virtual Host from a menu item, a control bar button or a CTA button, such as Meet your agent. It opens the presenter and plays the video, even after visitors have closed it, and starts it again if it had finished.

Common questions

Why does my presenter play without sound?

Turn Mute off. Even then, browsers often block sound until the visitor has tapped the page. A Welcome Screen gives visitors a button to tap first, so the presenter can start with sound.

Can I use a YouTube video?

No. Use an MP4: upload it with Select Video, or link to the file itself. A video on your own storage needs CORS set up, or it won’t show; see CORS settings.

Which plans include it?

The free trial and the plans that include Virtual Host. If yours doesn’t, choosing the card offers an upgrade.

Does it show on MLS links?

Yes, today it does. If your MLS doesn’t allow agents to appear on a tour, use a copy of the tour without it. See MLS virtual tours.